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1. Shipping and Returns/Refunds Policy

At Lyons Hub, we prioritize the efficient delivery of our digital products and services, ensuring that all clients receive high-quality service on time. As our offerings are primarily digital and service-based, our Shipping and Returns/Refunds Policy reflects this focus.

Shipping Policy

  • Digital Deliverables
    All digital deliverables, including design files, email templates, automation tools, and software solutions, will be delivered electronically via secure file-sharing platforms or through the client’s designated communication channels. Delivery timelines for digital products will be specified in the contract, with every effort made to meet or exceed those timelines.
  • Service Delivery
    For ongoing services (e.g., website maintenance, content management, email marketing campaigns), services are delivered continuously, and the client will receive regular updates based on the service agreement. There are no physical shipments involved.
  • Delivery Confirmation
    Once a deliverable has been completed and delivered, the client will receive a formal notification of delivery via email. If any issues arise or further clarification is required, clients are encouraged to reach out within a specified timeframe (usually 5 business days).

Returns/Refunds Policy

At Lyons Hub, we maintain a customer-first approach while ensuring that our policies are clear and consistent with the nature of our services. As most of our services are tailored to the individual needs of each client, refunds are not typically provided once services have been rendered or a project has commenced. However, we do offer the following terms:

  • Digital Products
    Due to the intangible nature of our digital services and products (e.g., website design, branding assets, email marketing templates), we do not provide refunds once the product or service has been delivered and approved. However, we stand by the quality of our work and will work collaboratively with clients to address any concerns within the agreed-upon revision periods.
  • Service Termination and Cancellations
    If a client wishes to terminate services before the project is completed, they must notify Lyons Hub in writing. Depending on the timing of the cancellation, the client may be entitled to a partial refund of any unused portion of the deposit, less any costs already incurred by Lyons Hub.

    • If cancellation occurs before the start of the service, a full refund of the deposit will be issued.
    • If cancellation occurs after work has commenced, no refund will be issued for work completed up to that point.
  • Revisions and Modifications
    We offer a set number of revisions within the scope of the project as outlined in the contract. If a client requests revisions outside of this scope, additional charges may apply, which will be communicated and agreed upon in writing.
  • Dispute Resolution
    In the rare event that a client is dissatisfied with the services rendered, we encourage open communication to address concerns. Should a formal dispute arise, the matter will be resolved through arbitration as detailed in our Terms and Conditions, with both parties agreeing to a fair and impartial resolution process.
  • Non-refundable Fees
    Certain fees, such as third-party licensing costs or subscription services related to digital tools and platforms, are non-refundable and will be outlined in the contract or agreement. Clients will be informed in advance of these charges.

2. Terms and Conditions and Payment Policy

Terms and Conditions

These Terms and Conditions (the “Agreement”) outline the expectations, responsibilities, and obligations of both Lyons Hub and our clients to ensure a seamless, successful engagement. By entering into a contract with Lyons Hub, you agree to the following terms:

  • Scope of Services
    Lyons Hub will provide services as described in the agreed-upon contract. Any changes or additions to the scope of work must be documented in writing and mutually agreed upon by both parties. Additional services outside the original scope will be subject to a new agreement or amendment.
  • Timeline & Deliverables
    Lyons Hub will provide an estimated timeline for the completion of services. However, all timelines are subject to the client’s timely provision of necessary information, approvals, and access to required resources. Delays in client deliverables may result in delays to the overall project timeline.
  • Client Responsibilities
    The client is responsible for providing clear instructions, timely feedback, and all necessary materials required for the successful completion of the project. Any delays caused by the client’s failure to meet these responsibilities will not extend Lyons Hub’s deadlines.
  • Confidentiality
    Lyons Hub will maintain strict confidentiality regarding all client data, business operations, and proprietary information shared during the course of the engagement. Clients are also expected to maintain the confidentiality of any proprietary information or intellectual property belonging to Lyons Hub.
  • Termination of Agreement
    Either party may terminate the agreement with written notice if the other party breaches any terms or fails to perform duties as agreed. In the event of termination, the client agrees to pay for any services rendered up until the date of termination. All materials and deliverables will remain the property of Lyons Hub until full payment is made.
  • Indemnity
    The client agrees to indemnify and hold Lyons Hub harmless from any claims, losses, or damages arising from the use of services provided by Lyons Hub. This includes any legal fees incurred in defending against such claims.
  • Governing Law
    This Agreement is governed by the laws of the jurisdiction in which Lyons Hub operates, currently Ontario, Canada. Any disputes arising from this Agreement shall be resolved through binding arbitration in accordance with the rules of the jurisdiction.

Payment Policy

Lyons Hub’s Payment Policy is designed to ensure that both parties are fairly compensated for the services rendered while maintaining transparency and mutual understanding. Our payment terms are as follows:

  • Payment Structure
    Payment for services is generally divided into an initial deposit and milestone-based payments, depending on the scope of work and project complexity. A deposit is required upon contract signing to initiate services, with the remaining balance due upon completion or according to the agreed-upon payment schedule.
  • Payment Methods
    We accept a range of secure payment methods, including bank transfers, credit cards, and online payment platforms. Payment details will be provided in the final invoice, and all payments should be made in accordance with the terms outlined in the contract.
  • Late Payments
    Payments are due by the dates specified in the contract or invoice. If payment is not received within the agreed time frame, a late fee will be applied. Interest may also be charged on overdue amounts at a rate specified in the contract or as permitted by law. Failure to make timely payments may result in suspension of services or project delays.
  • Refunds and Cancellations
    Due to the bespoke nature of our services, refunds are generally not provided once services have commenced. In the event of cancellation before services have started, a partial refund of the deposit may be issued, subject to the terms of the contract. If cancellation occurs after services have begun, the client agrees to pay for work completed up to the cancellation date.
  • Invoices
    Lyons Hub will issue invoices according to the agreed-upon payment schedule. Invoices will be delivered electronically, and clients are expected to review them for accuracy. Disputes regarding invoices must be raised within 5 business days of receipt.
  • Currency
    All payments will be made in the local currency specified in the contract, which is typically CAD (Canadian Dollar), unless otherwise stated.
  • Additional Costs
    Any additional costs not included in the initial contract, such as third-party software, licensing fees, or additional project revisions, will be outlined in a revised proposal or amendment. Clients will be notified in advance of any such charges and must approve them before proceeding.

3. Privacy and Security Policy

At Lyons Hub, safeguarding our clients’ personal and business information is of paramount importance. Our Privacy and Security Policy outlines how we collect, use, store, and protect your data in alignment with industry standards and legal requirements. This policy reflects our commitment to providing secure, transparent, and responsible services.

1. Data Collection and Use

  • Personal Data
    Lyons Hub collects only the personal information necessary to provide our services. This includes, but is not limited to, names, email addresses, phone numbers, and business details. We collect this information to tailor our services, communicate with clients, process payments, and deliver products.
  • Service Data
    When engaging with our services, we may collect data related to the services rendered, such as project requirements, preferences, and feedback. This data is used to enhance the client experience and improve the quality of services we offer.
  • Cookies and Tracking Technologies
    Our website may use cookies and similar tracking technologies to improve the user experience and understand usage patterns. You may adjust cookie settings via your browser preferences. These technologies help us offer personalized recommendations and ensure seamless service delivery.
  • Third-party Integrations
    Some services we offer, such as email marketing and automation solutions, may involve third-party integrations (e.g., CRM tools, email service providers). These third parties are required to adhere to our privacy standards, and your data will not be sold or shared without your consent.

2. Data Storage and Protection

  • Data Encryption
    We implement strong encryption methods to protect all personal and business data transmitted to or from our website and services. Any sensitive information, such as payment details, is stored using secure encryption protocols to prevent unauthorized access.
  • Secure Servers
    All data is hosted on secure servers with industry-standard physical and digital safeguards to prevent breaches, data theft, or unauthorized access. These servers are maintained by trusted service providers that adhere to best practices for data security.
  • Retention and Disposal of Data
    We retain client data only as long as necessary to fulfill our contractual obligations and comply with legal requirements. Once this period expires, all personal and business data is securely deleted or anonymized, ensuring that it is no longer accessible or retrievable.

3. Data Sharing and Disclosure

  • Client Consent
    Lyons Hub does not share or sell client data to third parties for marketing purposes. Any sharing of information is done with explicit consent, and we only work with trusted partners who comply with similar privacy standards.
  • Legal Obligations
    In the rare case that Lyons Hub is required by law to disclose certain client information (e.g., for legal proceedings or regulatory compliance), we will comply with legal requests. However, we will inform our clients of such actions when required by law to do so.

4. Security Measures

  • Access Control
    Access to client data is strictly limited to authorized personnel at Lyons Hub who are directly involved in the service provision. All employees and contractors are trained in the importance of data privacy and security.
  • Regular Security Audits
    Lyons Hub regularly conducts security audits and assessments to identify vulnerabilities and strengthen defenses against potential threats. We stay updated on the latest security practices and adjust our protocols accordingly.
  • Client Responsibility
    While we take every precaution to protect your data, we encourage clients to also take necessary measures, such as using strong passwords and securing devices, to ensure their data remains safe.

5. Your Rights

  • Access and Correction
    Clients have the right to request access to the personal data we hold about them. Should any data be incorrect or incomplete, clients can request corrections or updates to ensure accuracy.
  • Data Portability
    Clients may request a copy of their data in a portable, commonly used format, allowing them to transfer it to other service providers if needed.
  • Data Deletion
    Clients may request the deletion of their personal data, except where retention is required for legal or contractual reasons. We will comply with deletion requests within a reasonable time frame.

6. Changes to This Policy

Lyons Hub reserves the right to update or modify this Privacy and Security Policy as necessary to reflect changes in business practices, legal requirements, or technological advancements. Clients will be notified of any significant changes, and the most recent version will be available on our website.

4. Affiliate Program Policy

At Lyons Hub, safeguarding our clients’ personal and business information is of paramount importance. Our Privacy and Security Policy outlines how we collect, use, store, and protect your data in alignment with industry standards and legal requirements. This policy reflects our commitment to providing secure, transparent, and responsible services.

5. Accessibility Statement

7. Accessibility Statement

At Lyons Hub, we are committed to ensuring that our digital services and products are accessible to all individuals, including those with disabilities. We strive to create inclusive and user-friendly experiences that adhere to the highest accessibility standards.

1. Commitment to Accessibility

Lyons Hub is dedicated to providing accessible digital experiences by following best practices and industry guidelines, such as the Web Content Accessibility Guidelines (WCAG) 2.1, and applicable regulations including the Americans with Disabilities Act (ADA). Our goal is to make our websites, platforms, and solutions usable by as many people as possible, regardless of their abilities or disabilities.

2. Website and Digital Solutions

We continuously evaluate and improve the accessibility of our digital solutions, including:

  • Website Design: We design and develop websites with accessibility in mind, incorporating features such as alternative text for images, keyboard navigation, and screen reader compatibility.
  • Automated Services: We ensure that any chatbots, forms, or automation tools we deploy meet accessibility standards, offering alternative ways to interact with content or receive assistance.
  • Mobile Accessibility: Our solutions are optimized for use on mobile devices, ensuring that users can access the same level of functionality regardless of the device they use.

3. Features and Tools for Accessibility

We provide the following tools and features to support accessibility:

  • Text Alternatives: We offer clear, descriptive alternative text for images, videos, and other non-text content to ensure that it can be interpreted by screen readers.
  • Color Contrast: Our websites and digital products feature color schemes with sufficient contrast to assist individuals with visual impairments.
  • Keyboard Accessibility: Our services are designed to be navigable using a keyboard, ensuring that users who cannot use a mouse can still interact with the content effectively.
  • Responsive Design: All content and features are accessible on any device, ensuring that individuals with different needs can easily access our services regardless of screen size.

4. Ongoing Improvements

Accessibility is an ongoing process, and Lyons Hub is committed to continuously improving the accessibility of our services. We regularly test our websites, platforms, and tools to identify and resolve any accessibility issues. If any barriers are identified, we work promptly to address them.

5. Feedback and Contact Information

We value feedback from our clients and users to ensure that our services are accessible. If you encounter any accessibility barriers on our website or in any of our digital services, please let us know so that we can make the necessary improvements.

  • Contact Us: You can reach our team via email at contact@lyonshub.com or by using the contact form on our website. We will promptly address any concerns and work to ensure an accessible experience for all users.

6. Legal Compliance

Lyons Hub strives to ensure compliance with applicable laws and regulations related to accessibility. We are committed to upholding the principles of equal access and ensuring that individuals with disabilities can fully engage with our products and services.

6. Warranty Policy

At Lyons Hub, we are committed to delivering the highest standard of service and ensuring that our clients are fully satisfied with the solutions we provide. This Warranty Policy outlines the terms under which we offer warranty coverage for our services, products, and solutions.

1. Warranty on Design Services

We take pride in the quality of our design services, including branding, website design, logo creation, and other related offerings. We provide a limited warranty for these services to ensure they meet the agreed-upon specifications and quality standards.

  • Scope of Warranty: The warranty covers any errors or defects in the design work that result from our execution of the project. If any issues are identified that deviate from the approved design or project specifications, we will work to resolve these discrepancies at no additional cost within 30 days of project completion.
  • Exclusions: This warranty does not cover any changes requested by the client after final approval, or any issues arising from third-party services, plugins, or integrations implemented outside the scope of our initial agreement.

2. Warranty on Website Development

For all custom website development projects, we provide a limited warranty to ensure the functionality of the website as outlined in the contract.

  • Scope of Warranty: We guarantee that the website will function as specified in the contract for 90 days after the website is launched. This includes resolving any issues related to website functionality, bugs, or errors that occur due to our development process.
  • Exclusions: This warranty does not cover issues resulting from third-party software, unauthorized changes made by the client, or server issues not under our control.

3. Warranty on Email Marketing and Automation Solutions

Lyons Hub provides a limited warranty for the performance and functionality of email marketing campaigns and automation solutions we implement.

  • Scope of Warranty: We guarantee that the systems we set up will function according to the agreed-upon specifications and industry standards. If there are any issues with the setup or execution of campaigns, we will provide troubleshooting and corrections within 30 days of implementation.
  • Exclusions: This warranty does not cover issues caused by external platforms, such as email service providers or automation tools, or changes requested by the client after the campaign or system setup.

4. Warranty Claims and Procedure

If you experience issues that fall within the warranty period, please follow the steps outlined below to file a warranty claim:

  1. Contact Us: Notify us of any issues in writing via email or through our contact form, providing a detailed description of the problem.
  2. Assessment: Upon receiving your claim, we will assess the issue to determine if it falls within the scope of the warranty.
  3. Resolution: If the claim is valid, we will work to resolve the issue at no additional charge within a reasonable timeframe. In some cases, we may require access to your systems or accounts to complete the resolution.
  4. Exclusions: If the issue is determined to be outside the scope of the warranty, we will inform you of the costs and options for further support.

5. No Warranty for Third-Party Services

Lyons Hub does not provide warranty coverage for any third-party services, products, or tools that are integrated into your project or services. These third-party services are subject to their own terms and conditions and may offer warranties or support directly through their providers.

6. Limitation of Liability

While we strive to provide the highest quality services and ensure that all projects meet your expectations, Lyons Hub’s liability under this warranty policy is limited to the repair or correction of the specific issue identified. We are not responsible for any indirect, incidental, or consequential damages arising from any failure of our services, including but not limited to loss of business, revenue, or data.

8. Accessibility Statement

At Lyons Hub, safeguarding our clients’ personal and business information is of paramount importance. Our Privacy and Security Policy outlines how we collect, use, store, and protect your data in alignment with industry standards and legal requirements. This policy reflects our commitment to providing secure, transparent, and responsible services.